Trump administration launches America.gov AI chatbot powered by Gemini and Grok
America.gov is live as an AI guide to federal information, while service transactions, privacy details and key technical disclosures remain unresolved.
By Georgia Hale · Staff Writer
3 min read
The America.gov AI chatbot is now live, offering a single place to ask questions about federal services instead of digging through agency websites. President Donald Trump’s administration launched the site on Sept. 29 and signed an executive order directing agencies to develop it as an entry point for covered online government services, according to FedScoop and Associated Press reporting published by PBS.
For now, it is a guide, not a one-stop checkout counter for government business. Users can ask questions and get directions to services, while the site says it searches information from roughly 29,000 government websites and provides citations to official sources, Mashable and FedScoop reported.
What can the America.gov AI chatbot do now?
The launch version helps people find government information and navigate tasks. The site advertises answers in English, Spanish and French, voice input, step-by-step guidance and help reading government forms or letters, according to Mashable.
It is not yet set up to finish applications or let users track a case inside the chat. Administration officials said those functions, including completing processes and monitoring progress, are planned for 2027, FedScoop reported. The proposed expansion could cover tasks such as passport renewals, Medicare enrollment and student-loan information, according to Mashable.
Does America.gov use Grok?
Yes, but Grok is not the only reported model behind the service. U.S. Chief Design Officer Joe Gebbia told CNBC that America.gov is powered by Google’s Gemini and Elon Musk’s Grok, according to Mashable and FedScoop.
The site itself does not publicly name a specific AI model. Associated Press reporting said its chatbot responded that it does not publish a model name and instead uses AI to search official government sources and explain them with citations.
Trump identified Edward Coristine as the project’s lead engineer at the launch event, FedScoop reported. The outlet described Coristine as a DOGE member. Trump also credited Musk with bringing technology talent into government. That establishes a DOGE link to a reported lead engineer, but the available reporting does not show that the entire product was built by DOGE alumni.
What does America.gov say about privacy?
FedScoop reported that the site’s notice tells people to share only what they need to, says it may use approximate location and says AI providers do not retain prompts or responses. It also says responses may be cached for up to two hours using a hash of the prompt rather than the prompt text.
Some important details remain unclear. FedScoop said the White House did not immediately answer its questions about the AI agreements or contracts and further privacy protections. The General Services Administration, National Design Studio and Office of Management and Budget were directed to establish the platform, with Login.gov integration also ordered.
The chatbot also had an uneven first day on politically sensitive questions. AP reporting published by PBS said it initially gave answers on subjects including the 2020 election and inauguration crowd sizes, then changed course and later declined certain political questions.
This story draws on original reporting from Mashable.